University of Wales, Lampeter

The University’s Certificate in Interpersonal Skills is making a leading contribution to the development of professional skills in the voluntary sector. Acceptance on the modular distance-learning course is based on meeting the minimum of six months’ experience in a caring role, rather than on formal qualifications. The course upgrades volunteers’ skills, understanding and professional expertise as it brings together theoretical and practical approaches to key interpersonal skills including negotiation, problem solving and dealing with aggression. An Advanced Certificate course has now been introduced, as well as a degree in Voluntary Sector Studies.